Article by uxmagazine
We should never work on assumptions but we definitely should work with assumptions. A PO I once worked with used to threaten to slap us if we
Article by uxmagazine
What stands in the way? Often, it’s issues around process, governance, and tight timelines, as well as the very real problem of information fatigue (think
Article by uxmagazine
This article was originally published by Ludwig. The famous automotive industrialist and entrepreneur Henry Ford is credited with a saying that has become very popular:
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
Read more →
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
Read more →

Spoiler alert: the best product design decisions are taken when analytics and feedback go hand in hand

 

Foundational UX skills that will help your team delve deeper into UX design